Refund Policy
Last updated: January 2025
Our Approach
We believe in being fair and transparent. Here's the deal with refunds — no fine print, no runaround.
Before Processing
If your ETA hasn't been submitted to the authorities yet, you can request a full refund of our service fee. Just reach out to us ASAP.
After Processing
Once your info has been submitted, the government fee is non-refundable (that's not up to us — it's theirs). Our service fee may be partially refundable depending on the circumstances.
How to Request a Refund
Email us at [email protected] with your reference number. We'll review your case and get back to you within 24 hours.
Processing Time
Approved refunds are typically processed within 5–10 business days back to your original payment method.