Private third-party assistance service - Not affiliated with the UK Government

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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

Refund Policy

Last updated: March 2026

Overview

This refund policy outlines the conditions under which refunds may be issued for services provided by UK ETA APPROVAL. We aim to be transparent about our refund practices and ensure that applicants understand the terms before using our service. This policy covers both our service fee and government fees, as each component has different refund conditions.

We are a private third-party service providing assistance with UK ETA applications. We are not affiliated with the UK Government or GOV.UK. The fees we charge for our service are separate from government processing fees.

Service Fee vs Government Fee

Understanding the distinction between these two fee types is essential for understanding our refund policy:

  • Service Fee: This is the fee charged by UK ETA APPROVAL for providing application assistance. It covers access to our guided form, application review, email support, status tracking guidance, and all other service features. Refund conditions for the service fee are outlined below
  • Government Fee: This is the fee charged by the UK Government for processing the ETA application. This fee is collected on behalf of the government and is entirely subject to the UK Government's own refund policies. We do not control or influence government fee refund decisions

Service Fee Refund Eligibility

Refunds of our service fee may be considered in the following circumstances:

  • Technical failure: If a technical issue on our platform prevented the successful submission of your application and the issue was caused by our system (not by your internet connection, browser, or device)
  • Duplicate charges: If you were charged more than once for the same application due to a system error or payment processing issue
  • Pre-submission cancellation: If you request cancellation before your application has been submitted to the relevant authorities for processing. The feasibility depends on the timing of your request relative to the processing pipeline
  • Service not rendered: If we were unable to provide the services described and your application could not be processed through our platform for reasons attributable to our service

When Refunds May Not Be Available

To maintain transparency, the following situations generally do not qualify for a refund of our service fee:

  • After your application has been submitted to the relevant authorities for processing, as our service has been rendered at that point
  • If your application is denied by UK authorities, as application decisions are made by the government and are beyond our control or influence
  • If you provided false, misleading, or inaccurate information in your application that led to processing issues or denial
  • If you change your travel plans after your application has been submitted
  • If you discover after applying that you did not need an ETA or are exempt from the requirement
  • If you used our service and then also applied directly through official channels, resulting in a duplicate application
  • Dissatisfaction with processing times, as these are controlled entirely by UK Government authorities

Government Fee Refunds

Government fees are collected on behalf of UK authorities and are subject to their own refund policies. Important points regarding government fee refunds:

  • We do not control government fee refund decisions
  • Government fees may be non-refundable once an application has been submitted for processing
  • Any government fee refund requests must be directed through the appropriate official channels
  • The terms and conditions of government fee refunds are set by the UK Government and may change without notice

Refund Process and Timeline

If a refund is approved, the following process applies:

  • Request submission: Submit your refund request to our support team with your application reference number, the email address used during your application, and the reason for your refund request
  • Review period: Our team will review your request and the status of your application. We aim to respond to refund requests within 48 hours
  • Decision notification: You will receive an email informing you whether your refund request has been approved or denied, along with an explanation of the decision
  • Processing time: If approved, refunds are typically processed within 5-10 business days. The actual time for the refund to appear in your account depends on your payment provider and financial institution
  • Refund method: Refunds are issued to the original payment method used during the application

Partial Refunds

In certain circumstances, a partial refund may be offered rather than a full refund. This may apply when some portion of our service has been rendered but the full service could not be completed. The amount of any partial refund will be determined on a case-by-case basis and will be communicated to you before processing.

Disputes

If you disagree with a refund decision, you may submit an appeal to our support team with additional information supporting your request. We will review appeals promptly and provide a final decision. If you are still unsatisfied after our internal review, you may have the right to pursue the matter through applicable consumer protection channels in your jurisdiction.

How to Request a Refund

To request a refund, contact our support team and include the following information:

  • Your application reference number
  • The email address used during your application
  • A clear description of the reason for your refund request
  • Any supporting documentation or evidence relevant to your request

Support requests can be submitted 24/7 via email. Typical response time is within 24 hours.