Help Track Status
Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Cancel Your ETA

Plans changed? No judgment here. We've cancelled trips ourselves (sometimes at the worst possible moment). Here's how the cancellation process works.

⚡ TL;DR

Email us at [email protected] with your reference number to request a cancellation. Refund eligibility depends on how far along your ETA is in the process. Check our Refund Policy for full details.

Before You Cancel — Consider This

Maybe you don't need to cancel?

If your travel dates changed or you need to update some details, you might be able to modify your existing ETA instead. It's usually easier and saves you from starting over. Check our Modify page first.

How Cancellation Works

01

Email Your Request

Send an email to [email protected] with your reference number and let us know you'd like to cancel.

02

We Review Your Case

Our team checks the status of your ETA and determines what's possible. We'll be straight with you about refund eligibility.

03

Refund Processing

If eligible, your refund is processed within 5–10 business days back to your original payment method.

Refund Eligibility — The Honest Truth

✓

Before Processing

Full refund of our service fee. Your info hasn't gone anywhere yet, so cancelling is clean and simple.

~

During Processing

Partial refund may be possible. The government fee is non-refundable once submitted (that's their policy, not ours).

✗

After Approval

Your ETA has been issued — cancellation doesn't void it, and refunds aren't available at this stage. The good news? Keep it for a future trip!

PRO-TIP

Not sure whether to cancel or modify? Shoot us an email and we'll help you figure out the best move. No pressure, no sales pitch — just honest advice.

INSIDER HACK

Here's a secret: if your trip got postponed (not cancelled), your ETA might still be valid when you're ready to go. ETAs are usually good for 2 years. Don't waste it!

Modify Instead?

Update your details without starting over.

Go to Modifications

Need to Cancel?

Email us with your reference number.

Contact Us