Frequently Asked Questions
Find answers to the most commonly asked questions about the UK Electronic Travel Authorisation and our application assistance service. If you cannot find the answer you need, please visit our Help Center or contact our support team.
About the UK ETA
What is a UK ETA?
The UK Electronic Travel Authorisation (ETA) is a digital travel permission required for eligible nationals visiting the United Kingdom. It is electronically linked to your passport and must be obtained before travel. The ETA programme is part of the UK Government's border security modernisation and applies to short-term visits including tourism, business, transit, and family visits.
Who needs a UK ETA?
Nationals of eligible countries who wish to visit the UK for tourism, business, transit, or short-term purposes and do not hold a UK visa or other entry clearance are required to obtain an ETA. The programme is being expanded in phases and additional nationalities may be added over time. Each traveller, including children, must have their own ETA.
How long is a UK ETA valid?
The validity period of a UK ETA is determined by the UK Government and is specified at the time of approval. Your ETA is linked to the specific passport used during your application. If your passport expires or is replaced, you may need to apply for a new ETA linked to your new passport.
Can I use my ETA for multiple trips?
The terms of use for a UK ETA, including whether it permits multiple entries, are determined by the UK Government at the time of approval. Check the specific conditions of your approved ETA for details about permitted entries and duration.
About Our Service
Is this a government service?
No. We are a private third-party assistance service. We help applicants complete and submit their UK ETA applications. We are not affiliated with, endorsed by, or connected to the UK Government or GOV.UK. Our service charges a fee for the application assistance we provide, which is separate from any government fees.
Why should I use your service instead of applying directly?
Our service provides structured form guidance, step-by-step assistance, application review support, and email-based customer service. We help reduce the chance of errors in your application. However, you are free to apply directly through official government channels. By using our service, you are paying for the assistance and convenience we provide.
What does your service include?
Our service includes a guided multi-step application form, application review before submission, email-based support for application-related queries, status tracking guidance, and access to our help centre and resources. We assist with the application process from start to submission.
How do I contact your support team?
Support requests can be submitted 24/7 via email. Typical response time is within 24 hours. You can reach our support team through the Contact Us page on our website. Please include your reference number if you have an existing application.
Application Process
What documents do I need to apply?
You will need a valid passport from an eligible country, personal details matching your passport (full name, date of birth, nationality), passport number and expiry date, a valid email address, and details about your planned travel to the UK. For a complete list, visit our Documents Required page.
How long does the application take to complete?
Our guided application form typically takes 10-15 minutes to complete if you have all your documents ready. We recommend having your passport in front of you when filling out the form to ensure accuracy. Applications for multiple travellers may take longer.
Can I apply for multiple people at once?
Yes, our application form supports multiple travellers in a single session. You can add additional applicants and complete their details individually. Each traveller must have their own passport and personal information.
What happens after I submit my application?
After submission, you receive a confirmation email with your reference number. Your application is then submitted to the relevant UK authorities for processing. You will receive status updates via email. Processing times are determined by UK authorities.
Processing and Status
How long does processing take?
Processing times are determined by UK authorities and may vary depending on application volume, completeness of information provided, and other factors. We recommend applying well in advance of your planned travel date. We do not control or influence processing times.
How do I track my application?
After submission, you receive a reference number via email. Use this reference number along with your application email address to check your status through our tracking guidance. Visit our Track Application page or log into your account for details.
My application status hasn't changed — what should I do?
Processing times can vary. Avoid submitting duplicate applications as this may cause delays. Check your email for any requests for additional information. If you have concerns about a prolonged delay, contact our support team with your reference number.
Modifications and Cancellations
Can I modify my application after submission?
Modification options depend on the current processing stage of your application. Changes are more likely to be possible during early stages before your application has been forwarded to authorities. Contact our support team promptly with your reference number and details of the changes needed.
How do I cancel my application?
To request cancellation, contact our support team with your reference number, application email address, and reason for cancellation. Cancellation availability depends on the processing stage. See our Cancel Application page for detailed information about the process and refund implications.
Can I get a refund if I cancel?
Refund eligibility depends on the processing stage and the type of fee. Our service fee and government fees have different refund conditions. Review our Refund Policy for complete details before requesting cancellation.
Fees and Payments
What fees are involved?
There are two fee components: a government fee set by UK authorities for processing the ETA, and our service fee for application assistance. Both fees are presented clearly during the application process before you submit. No hidden charges will be applied.
When am I charged?
Fees are charged during the application process after you have reviewed all information and confirmed your submission. You will see a complete fee breakdown before any payment is taken.
What payment methods do you accept?
We accept major credit and debit cards. Payment is processed securely. Full details of accepted payment methods are displayed during the checkout process.
Privacy and Security
Is my personal information secure?
We take data security seriously and implement appropriate technical and organisational measures to protect your personal data. All information is handled in accordance with our Privacy Policy and applicable data protection regulations.
How do you use my data?
Your personal data is used to process and assist with your UK ETA application, communicate with you about your application status, respond to support enquiries, and improve our services. We do not sell your personal data to third parties. See our Privacy Policy for full details.
How long do you retain my data?
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. You can request deletion of your data by contacting our support team.
Ready to begin your UK ETA application?
Start Your ETA Application