FAQs — Your Questions, Answered

The UK Electronic Travel Authorisation (ETA) is a digital travel pass you need to enter the UK. Think of it like a quick pre-check — the border folks just want to know you're coming before you arrive. It's not a visa — it's simpler, faster, and fully digital.

If you're from a country that doesn't need a visa to visit the UK, you'll likely need an ETA instead. It covers short trips for tourism, business, and transit. The list of eligible nationalities keeps growing — check during your submission to see if you're covered.

Your ETA is typically valid for 2 years or until your passport expires — whichever comes first. The best part? You can use it for multiple trips during that period. Score it once, travel again and again.

The ETA covers tourism, business visits (meetings, conferences), and transit. It's not a work permit though. If you're planning to actually work in the UK (as in, get paid by a UK company), you'll need a different type of authorization.

If you're passing through the UK and going through border control — yes, you'll likely need one. If you're staying airside (not leaving the airport), it depends on your nationality. When in doubt, get sorted. Better safe than stuck at the gate.

Most travelers get sorted within 3–5 business days. Our team reviews everything quickly, and then it's up to the authorities. We've seen some come back in 24 hours — but don't count on it. Start at least 2 weeks before your trip to be safe.

Nope! The whole thing is digital. No appointments, no waiting rooms, no awkward embassy small talk. You do everything from your phone or computer — in your PJs if you want.

That's literally why we exist. Our team double-checks everything before it goes out. If we spot something off, we'll reach out before submitting. And if you need to change something after, check out our Modify page.

A valid passport, a digital photo, your email, travel dates, and a payment method. That's the core checklist. No invitation letters, no bank statements, no hotel bookings needed. Check our full checklist on the What You Need page.

Digitally! Your approved ETA gets sent to the email you provided during submission. No physical documents, no embassy pickup. It's linked to your passport electronically — the border folks can see it when you arrive.

Our total fee includes the official government ETA fee plus our service fee for assistance, review, and support. The exact amount is shown during checkout — no hidden charges. Head to our Fees page for the full breakdown.

All major credit and debit cards — Visa, Mastercard. Payments are processed securely.

Yes — depending on the stage of your ETA. If we haven't submitted your info yet, you can get a full refund of our service fee. After submission, the government fee is non-refundable (their rules, not ours). Check our Refund Policy page for the full details.

Refusals are uncommon, but they happen. We'll let you know the reason (if provided) and help you figure out next steps. We're transparent about outcomes — we won't leave you hanging.

Your ETA needs to be approved before you travel to the UK. Don't book flights assuming it'll come through in time — submit early and wait for confirmation.

We send email updates at every stage — submission, review, processing, and approval. Check your inbox (and spam folder!) for updates. Need help? Email us with your reference number.

Your ETA is tied to your passport. If your passport expires, your ETA expires too — even if it hasn't hit the 2-year mark. You'll need to get a new ETA with your new passport.